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Buyer Seller Policy/Order Terms Agreement
Cancellation Policy
We are proud to be the best selling natural hair and skin care product line for women and children of color. We appreciate the dedication of our customers and realize that their satisfaction is conducive to the longevity of our business. We strongly encourage customers to purchase sample products prior to purchasing full sized products to determine if they meet your specific needs. Orders that are canceled up to 24 hours after the order has been placed are subject to a 30% restocking fee. We do not accept cancellations after 24 hours. We reserve the right to limit and or restrict the sale of products under any circumstances.We reserve the right to deny sales transactions that we believe to be suspicious. Any funds that have transferred to us and are subsequently realized to be under suspicious conditions will be refunded to the customer and the order will be canceled.
Orders ship in seven to ten business days. This schedule does not include weekends nor national holidays. All purchases include a transaction number automatically generated by Paypal when the order is initially placed on our website. This is your confirmation that we have received your order. We DO NOT send additional confirmations to customers unless we anticipate that an ordered item will be out of stock for more than five days after the order was originally scheduled to ship according to our regular shipment time. All packages are shipped by USPS priority delivery mail unless a special shipping service request is made by the customer/buyer. We reserve the right to ship via the lthe most practical method of shipment at our discretion that would permit purchased items to be enclosed for safe delivery. This method can sometimes mean that purchases will be shipped in sealed large size shipping envelopes. If you as the customer/buyer would prefer NOT to have your purchase shipped in such a receptacle you may request special shipping services which would require an additional shipping fee. You may contact our sales department to have a seperate invoice sent to you to cover additional shipping costs. All packages shipped via USPS or UPS include tracking information for packages shipped with U.S destinations. It is your responsibility to stay aware of where your package may be during times of postal service processing and delivery. A shipment notification is automatically generated and sent to the customer/buyer email address when the order has been scheduled for delivery. We advise customers/buyers to contact us if they have not recieved their package within ten days after the package was scheduled to be delivered.
We reserve the right to delay shipment for up to five business days beyond the regular shipping schedule if we anticipate that an item will be back in stock and available for shipment during that time. If an item is not available for shipment after day five, funds used to purchase out of stock items will be refunded back to the customer/buyer in the original method used for the purchase.
All orders will be processed during our second shift hours to insure that orders are filled and prepared for delivery to a local postal service prior to their daily cut off time. Due to the fact that we use a courier service to transport all orders to the postal service for delivery, all shipping costs include a small transportation fee. Shipping costs for most U.S. destination packages is $9.99. Orders that must be shipped via special delivery services which includes medium to large size boxes are $14.99 and up. If we anticipate that your order will require an additional shipping cost, you will be contacted by our sales department so that you may remit any additional costs by invoice. We are an eco friendly company therefore we try to avoid using packing materials such as packing peanuts and foam at all times. Orders that are destined outside of the U.S. may be bubble wrapped for added protection when deemed necessary. Products that have the potential of leaking during transport are taped and shipped for normal processing and handling by the postal service.
We do not provide shipping insurance for orders. Customers may request Insurance or Signature Confirmation at their own discretion. These services are optional and must be paid by the customer/buyer. Charges for insurance or Signature Confirmation will be charged upon request. These services MUST be requested by contacting our sales department prior to shipment. If you as the customer/buyer fails to purchase insurance for covering lost items, damaged items, or misdelivered items, by completing any and all sales transactions with our company, you agree that we will NOT be held liable nor responsible for refunds nor replacements.
Discounts and Special Sales Promotions
Sales promotions may offer precalculated shipping costs that will be credited to eligible purchases accordingly. Credits will be processed and refunded upon shipment. Any discounts, codes or promotional offers that are not entered by the customer in the designated comments field during checkout will not be honored at a later time. There are no exceptions. Free items are based on availability and are not eligible for same value promotions, credits nor rainchecks. We reserve the right to restrict the usage of sale codes, promotions and or discounts.
All prices are in U.S. dollars. All international orders require a $50.00 minimum purchase. International orders require paperwork that must be filled out by our courier service and processed in accordance to the U.S postal service policy therefore these orders are subject to a small transportation fee that is already included in quoted shipping costs.
We use USPS shipping via priority delivery mail as our regular method of shipping. This option does NOT provide insurance nor specific tracking information. You will have access to a copy of the shipment receipt provided by USPS upon your request up to 10 days after your order has been shipped. We do not have access to any other information other than that provided by USPS as it relates to packages that have already reached outside of United States boundaries. Orders under 4 pounds that consist of jars and bottles are securely wrapped in bubble wrap and shipped in a USPS envelope for items destined outside the U.S. Larger orders are shipped in USPS boxes which generally causes an increase in shipping costs. If you as the customer/buyer prefer to have all packages regardless to size shipped in a box, you MUST submit a request for a special delivery service invoice to cover all additional costs. As the customer/buyer you are responsible for any and all import duties in your country. We will not lower the invoice value or send the order as a "gift" as a means to circumvent custom laws within your country.Chargeback Policy
Chargeback fraud has become one of the leading causes of losses for Internet based businesses around the world. It is a form of theft that inevitably causes a rise in prices for the average consumer and contributes to the need for additional security measures that may be bothersome for those who do not have dishonest intentions. A chargeback occurs when a customer contacts their credit card issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which ultimately affect our ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses . ALL customers/buyers who file chargeback claims with the intent of circumventing our policy will be reported to the Chargeback Protection Project and other legitimate online merchant protection agencies which may affect the buyers ability to purchase from any other online retailers within the United States as well as other participating countries. In ALL cases, where a customer has filed a fraudulent chargeback claim with the intentions of circumventing our policy, due to changing their mind, not reading sales promotions, non compliance with shipping policy, or no longer wishing to receive the product for any reason, we will file a formal customer complaint and report with IFCC (Internet Fraud Complaint Center) during the initial stage of our resolution process. In all cases where the chargeback is clearly fraudulent (such as item not received claims or partially or fully used products claimed to be damaged upon arrival) and with ill intent, we will file a report with the customer/buyers local law enforcement authorities. If the product was delivered via U.S. Mail we will also file a mail fraud complaint with the Postmaster and federal authorities. If in case a fraudelent chargeback claim results in the funds used to purchase items from Mineral Indulgence or Baremineral Indulgence being refunded back to the buyers account by their credit card issuer, we will immediately attempt to be reimbursed directly from the buyer.
Reconciliation Regarding Payment Transaction Reversal and Chargeback Fraud
As the customer/buyer you are fully responsible for paying all monies owed to Baremineral Indulgence/Mineral Indulgence for products ordered from either of our websites. In respect of any payment made by you, you agree that you will not make any chargebacks, and/or deny or reverse any such payment and will reimburse our company for any charge-backs, denial or reversal of payments and any loss suffered by our company as a consequence of your actions or those of your credit card issuer. In the event that payment of a shipped order is reversed by you or your credit card issuer, you are responsible for making payment to Baremineral Indulgence/Mineral Indulgence immediately. Payment is due within 24 hours of any reversal. Any past due amount will accrue a penalty of $3.00 per day until payment is made in full. Delinquent accounts over 60 days are turned over to a collection agency for which additional charges that include collection agency fees, attorney fees, court fees and other applicable fees will be assessed and will apply according to any violated terms within our policy. By placing an order on our website you as the buyer are fully aware that you are engaging in a buyer/seller transaction for goods for which payment is due prior to delivery. As the customer/buyer, you are hereby informed that if payment is not made according to the above mentioned terms, your name, address and any other identifying information discovered by our investigation will be reported to all major credit bureaus as a collection account.
Defective Product or Not As Described Claims
Samples are $4 each plus shipping for hair and skin care items.
Click the shopping bag below to email us with selections for hair and skin care.
Purchase our Sample Compacts for foundation samples on our foundations and powders page.
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Thank you for your interest in Mineral Indulgence natural based products. We are proud members of various associations throughout the country that promote healthier eating and living alternatives. Mineral Indulgence is an all natural product line created in 2005 by a team of developers which includes among others, a Master Herbalist (person that studies medicinal use of herbs) a cosmetologist, and a team of certified laboratory technicians and chemists. Our combined experience along with our desire to create healthy products derived from nature inspired the development of Mineral Indulgence. 
Naturally For Me Kids!. Dont forget to check out our children's hair and skin care line! These products are created especially for beautifying children's hair and skin naturally! We are dedicated to providing safe alternatives for children all over the world. 